Quotation Moore, S.A., Schlegelmilch, B.B.. 1990. Service Quality: A Critical Evaluation of the Literature and an Agenda for Future Research. 23rd Annual Conference of the Marketing Education Group, Oxford, England, July 16-17


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Paper presented at an academic conference or symposium
Language English
Title Service Quality: A Critical Evaluation of the Literature and an Agenda for Future Research
Year 1990

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Schlegelmilch, Bodo B. (Details)
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International Marketing Management IN (Details)
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