Quotation Moore, S.A., Schlegelmilch, B.B.. 1994. Improving Service Quality in an Industrial Setting: A Conceptual Framework and its Managerial Implications. Industrial Marketing Management, 23, 1, 83-92


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Industrial Marketing Management
Citation Index SSCI
WU-Journal-Rating new MAR-B, STRAT-B, WH-B
Language English
Title Improving Service Quality in an Industrial Setting: A Conceptual Framework and its Managerial Implications
Year 1994
Reviewed? Y

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Schlegelmilch, Bodo B. (Details)
Organization
International Marketing Management IN (Details)
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