Quotation Kuenzel, S./Floh, A.. 2005. Service recovery in the Hotel industry in Cyprus: A Managerial and Customer perspective. The 5th American Marketing Association/Academy of Marketing Joint Biennial Conference, 5 -7 Jul 2005, Dublin, Ireland


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Title Service recovery in the Hotel industry in Cyprus: A Managerial and Customer perspective
Year 2005

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Floh, Arne (Details)
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Marketing (Former organization)
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