Kuenzel, S./Floh, A.. 2005. Service recovery in the Hotel industry in Cyprus: A Managerial and Customer perspective. The 5th American Marketing Association/Academy of Marketing Joint Biennial Conference, 5 -7 Jul 2005, Dublin, Ireland
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| Status of publication | Published |
|---|---|
| Affiliation | WU |
| Type of publication | Contribution to conference proceedings |
| Title | Service recovery in the Hotel industry in Cyprus: A Managerial and Customer perspective |
| Year | 2005 |
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- Floh, Arne (Details)
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- Marketing (Former organization)