Korunka, C., Sonnek, A., Scharitzer, D.. 2003. Quality institutionalization in public services as a precondition for job satisfaction and customer satisfaction. In: Hellgren, J., Näswall, K., Sverke, M., Söderfeldt, M. (eds:): New Organziational challenges for human service work. 97-114, Munich: Rainer Hampp
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| Status of publication | Published |
|---|---|
| Affiliation | WU |
| Type of publication | Chapter in edited volume |
| Language | English |
| Title | Quality institutionalization in public services as a precondition for job satisfaction and customer satisfaction |
| Year | 2003 |
Associations
- Projects
- Evaluation of quality management interventions in public services (New Public Management) from the employees´ and customers´ perspective
- People
- Scharitzer, Dieter (Details)
- Organization
- Marketing (Former organization)