Quotation Korunka, C., Sonnek, A., Scharitzer, D.. 2003. Quality institutionalization in public services as a precondition for job satisfaction and customer satisfaction. In: Hellgren, J., Näswall, K., Sverke, M., Söderfeldt, M. (eds:): New Organziational challenges for human service work. 97-114, Munich: Rainer Hampp


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Chapter in edited volume
Language English
Title Quality institutionalization in public services as a precondition for job satisfaction and customer satisfaction
Year 2003