Quotation Sonnek, A., Scharitzer, D., Korunka, Ch.. 2001. Monitoring quality in public service organizations: The development of a survey instrument. Qualita 2001, 4éme Congrès international pluridisciplinaire Qualité et Sureté de Fontionnement, Annecy (France), 22-23 mars 2001. In: Alain Courtois, Maurice Pillet (eds): Actes du congrès. 391-397, ESIA - Ecole Supérieure d'Ingénieurs d'Annecy, Laboratoire de Logiciel pour la Productique LLP CESALP, ISBN 2-9516453-0-9


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Monitoring quality in public service organizations: The development of a survey instrument. Qualita 2001, 4éme Congrès international pluridisciplinaire Qualité et Sureté de Fontionnement, Annecy (France), 22-23 mars 2001
Year 2001

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Scharitzer, Dieter (Details)
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Marketing (Former organization)
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