Quotation Reiner, G., Trcka, M.. 2001. Call Center Process Improvements Using Simulation and Queuing Models. Proceedings of 7th International Scientific Conference on Quantitative Methods in Economy and Business, 53-60, Bratislava


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Call Center Process Improvements Using Simulation and Queuing Models
Year 2001

Associations

Projects
Complaint management and call center management
People
Reiner, Gerald (Details)
Organization
Computer Integrated Manufacturing (CIM) (Details)
Produktionsmanagement (Taudes) (Details)
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