Quotation Jammernegg, W., Reiner, G.. 1997. Customer satisfaction-oriented Evaluation of Quality (Process) Improvements. Total Quality Management, 8, 2+3, 191-194


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Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Total Quality Management
Language English
Title Customer satisfaction-oriented Evaluation of Quality (Process) Improvements
Year 1997
Reviewed? Y

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Reiner, Gerald (Details)
Jammernegg, Werner (Details)
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