Quotation Klausegger, Claudia, Scharitzer, D.. 1999. Classification of Customer defined Service Quality by Kano´s-Methods of Customer Satisfaction. Workshop Dienstleistungsmarketing, Universität Bayreuth


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Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Classification of Customer defined Service Quality by Kano´s-Methods of Customer Satisfaction
Year 1999

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Scharitzer, Dieter (Details)
Klausegger, Claudia (Details)
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