Quotation Schmidthuber, Lisa, Hilgers, Dennis, Randhawa, Krithika. 2021. Public Crowdsourcing: Analyzing the Role of Government Feedback on Civic Digital Platforms. Public Administration.


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Abstract

Government organizations increasingly use crowdsourcing platforms to interact with citizens and integrate their requests in designing and delivering public services. Drawing on attribution theory, this study asks how the causal attributions of the government response to a citizen request affect continued participation in crowdsourcing platforms. To test our hypothe-ses, we use a 7-year dataset of both online requests from citizens to government and govern-ment responses to citizen requests. We focus on citizen requests that are denied by govern-ment, and find that the reasoning for denying a request is related with continued participation behavior. Citizens are less willing to collaborate further with government via the platform, when their requests are denied although the locus of causality is with the government. This study contributes to research on the role of responsiveness in digital interaction between citi-zens and government and highlights the importance of rationale transparency to sustain citizen participation.

Tags

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  • citizen participation
  • digitalization
  • open government
  • open innovation
  • online platform

Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Public Administration
Citation Index SSCI
WU Journalrating 2009 A
WU-Journal-Rating new INF-A, MAN-A, STRAT-B, WH-A
Language English
Title Public Crowdsourcing: Analyzing the Role of Government Feedback on Civic Digital Platforms
Year 2021
Reviewed? Y
URL https://onlinelibrary.wiley.com/doi/10.1111/padm.12811
DOI https://doi.org/10.1111/padm.12811
Open Access Y
Open Access Link https://doi.org/10.1111/padm.12811

Associations

People
Schmidthuber, Lisa (Details)
External
Hilgers, Dennis (JKU Linz, Austria)
Randhawa, Krithika (University of Technology Sydney, Australia)
Organization
Institute for Nonprofit Management IN (Details)
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