Quotation Wurm, Bastian, Minnaar, Reinald A., Mendling, Jan, Hallmann, Matt, Bala, Saimir, Kremser, Waldemar, Strauss, Erik. 2021. The Springest Story: How IT Enables Holacratic Organizations. In: Digitalization Cases, Hrsg. Urbach N., Röglinger M., Kautz K., Alias R.A., Saunders C., Wiener M. 327-342. Heidelberg: Springer.




Situation faced: How to include employees in decisions? How to keep the organizational design responsive to changes in the environment? And how to support all this by means of information technology? Ruben Timmerman, the founder of Springest, asked himself these questions as his company grew from a start-up to a medium-sized platform business. Action taken: Springest adopted Holacracy, a management philosophy that combines decentralized decision-making with high levels of formalization. To enable each employee to take action, Springest implemented the task management software ASANA that represents and allows modifications of the organizational structure at any point in time. Results achieved: Today, ASANA plays an important role in all parts of Springest’s organizing and serves as an important tool to monitor tasks and to clarify responsibilities. Since employees record anything that is unclear or might prevent Springest from functioning in an optimal way, ASANA is also an important companion for meetings, where these action items are processed. As a result, Holacracy does not only enable Springest to react more quickly to changes in the environment, but the actions taken also result in increased workplace happiness, which is higher than in most other tech companies. In the Netherlands, Springest has received the best employer of the year award in 2015, 2016 and 2017, respectively. Lessons learned: The use of information technology is key to support holacratic organizing. Only IT allows constant transparency of the organizational structure and to understand who is responsible for what. As a result, engagement in IT tools needs to be ensured and special attention should be paid to the fit of applicants with the organization.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Chapter in edited volume
Language English
Title The Springest Story: How IT Enables Holacratic Organizations
Title of whole publication Digitalization Cases
Editor Urbach N., Röglinger M., Kautz K., Alias R.A., Saunders C., Wiener M.
Page from 327
Page to 342
Location Heidelberg
Publisher Springer
Year 2021
URL https://link.springer.com/content/pdf/10.1007/978-3-030-80003-1_17
ISBN 978-3-030-80002-4
Open Access N


Erasmus+ BPM Org Theory
Wurm, Bastian (Details)
Mendling, Jan (Details)
Bala, Saimir (Former researcher)
Hallmann, Matt (Springest, Netherlands)
Kremser, Waldemar (Radboud University Nijmegen, Netherlands)
Minnaar, Reinald A. (Nyenrode Business University, Netherlands)
Strauss, Erik (University Witten/Herdecke, Germany)
Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1138 Information systems (Details)
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