Klausegger, C./Scharitzer, D.. 1998. Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions. EIASM-Tagung, Workshop on Quality Management in Services VIII, Ingolstadt vom 19.-21. April
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Status of publication | Published |
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Affiliation | WU |
Type of publication | Paper presented at an academic conference or symposium |
Language | English |
Title | Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions |
Year | 1998 |