Quotation Klausegger, C./Scharitzer, D.. 1998. Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions. Proceedings of the EIASM-Workshop on Quality Management in Services VIII, p. 537-555


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Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions
Year 1998

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Scharitzer, Dieter (Details)
Klausegger, Claudia (Details)
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