Quotation Wurm, Bastian, Mendling, Jan. 2020. A Theoretical Model for Business Process Standardization. Lecture Notes in Business Information Processing. 281-296.




Process standardization is for many companies a matter of strategic importance. Process standardization enables companies to provide consistent quality to customers and to realize returns of scale. Research in this area has investigated how process standardization impacts process outcomes, such as cycle time, quality, and costs. However, there are only limited insights into antecedents that lead to process standardization. Furthermore, it is not clear which contextual elements play a role when standardizing business processes. In this paper, we address this research gap by developing a theoretical model for business process standardization. The model is relevant for academics and practitioners alike, as it helps to explain and predict business process standardization by various antecedents and contextual factors.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Lecture Notes in Business Information Processing
WU-Journal-Rating new STRAT-C
Language English
Title A Theoretical Model for Business Process Standardization
Year 2020
Page from 281
Page to 296
URL https://link.springer.com/content/pdf/10.1007/978-3-030-58638-6_17
DOI http://dx.doi.org/10.1007/978-3-030-58638-6_17
Open Access N


Wurm, Bastian (Details)
Mendling, Jan (Details)
Institute for Data, Process and Knowledge Management (AE Mendling) (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
1138 Information systems (Details)
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