Quotation Grisold, Thomas, Groß, Steven, Stelzl, Katharina, vom Brocke, Jan, Mendling, Jan, Röglinger, Maximilian, Rosemann, Michael. 2021. The Five Diamond Method for Explorative Business Process Management. Business & Information Systems Engineering (BISE) (früher: Wirtschaftsinformatik WI).


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Abstract

Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entirely new processes has remained largely conceptual, leaving it open how explorative BPM can be put into practice. Following the design science research paradigm and situational method engineering, we address this research gap by proposing a method called the Five Diamond Method. This method guides explorative BPM activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions. The method is evaluated against literature-backed design objectives and competing artifacts, qualitative data gathered from BPM practitioners, as well as a pilot study and two real-world applications. This research provides two contributions. First, the Five Diamond Method broadens the scope of BPM by integrating prescriptive knowledge from innovation management. Second, the method supports capturing emerging opportunities arising from changing customer needs and digital technologies.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Business & Information Systems Engineering (BISE) (früher: Wirtschaftsinformatik WI)
Citation Index SCI
WU Journalrating 2009 A
WU-Journal-Rating new INF-A, STRAT-B, WH-B
Language English
Title The Five Diamond Method for Explorative Business Process Management
Year 2021
URL https://link.springer.com/article/10.1007/s12599-021-00703-1
DOI https://doi.org/10.1007/s12599-021-00703-1
Open Access Y
Open Access Link https://link.springer.com/article/10.1007/s12599-021-00703-1

Associations

Projects
EU Funding 2018-1-LI01-KA203-000114, “Reference Module Design for Explorative Business Process Management"
People
Groß, Steven (Details)
Mendling, Jan (Details)
External
Grisold, Thomas (University of Liechtenstein, Liechtenstein)
Röglinger, Maximilian (University of Bayreuth, Germany)
Rosemann, Michael (Queensland University of Technology, Australia)
Stelzl, Katharina (University of Bayreuth, Germany)
vom Brocke, Jan (University of Liechtenstein, Liechtenstein)
Organization
Institute for Data, Process and Knowledge Management (AE Mendling) (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1146 Management information systems (Details)
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