Quotation Groß, Steven, Stelzl, Katharina, Grisold, Thomas, Mendling, Jan, Röglinger, Maximilian, vom Brocke, Jan. 2021. The Business Process Design Space for exploring process redesign alternatives. Business Process Management Journal. 27 (8), 25-56.


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Abstract

Purpose Process redesign refers to the intentional change of business processes. While process redesign methods provide structure to redesign projects, they provide limited support during the actual creation of to-be processes. More specifically, existing approaches hardly develop an ontological perspective on what can be changed from a process design point of view, and they provide limited procedural guidance on how to derive possible process design alternatives. This paper aims to provide structured guidance during the to-be process creation. Design/methodology/approach Using design space exploration as a theoretical lens, the authors develop a conceptual model of the design space for business processes, which facilitates the systematic exploration of design alternatives along different dimensions. The authors utilized an established method for taxonomy development for constructing the conceptual model. First, the authors derived design dimensions for business processes and underlying characteristics through a literature review. Second, the authors conducted semi-structured interviews with professional process experts. Third, the authors evaluated their artifact through three real-world applications. Findings The authors identified 19 business process design dimensions that are grouped into different layers and specified by underlying characteristics. Guiding questions and illustrative real-world examples help to deploy these design dimensions in practice. Taken together, the design dimensions form the “Business Process Design Space” (BPD-Space). Research limitations/implications Practitioners can use the BPD-Space to explore, question and rethink business processes in various respects. Originality/value The BPD-Space complements existing approaches by explicating process design dimensions. It abstracts from specific process flows and representations of processes and supports an unconstrained exploration of various alternative process designs.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Business Process Management Journal
Citation Index SSCI
WU-Journal-Rating new STRAT-C
Language English
Title The Business Process Design Space for exploring process redesign alternatives
Volume 27
Number 8
Year 2021
Page from 25
Page to 56
Reviewed? Y
URL https://www.emerald.com/insight/content/doi/10.1108/BPMJ-03-2020-0116/full/html
DOI https://doi.org/10.1108/BPMJ-03-2020-0116
Open Access Y
Open Access Link https://www.emerald.com/insight/content/doi/10.1108/BPMJ-03-2020-0116/full/html

Associations

Projects
EU Funding 2018-1-LI01-KA203-000114, “Reference Module Design for Explorative Business Process Management"
People
Groß, Steven (Details)
Mendling, Jan (Details)
External
Grisold, Thomas (University of Liechtenstein, Liechtenstein)
Röglinger, Maximilian (University of Bayreuth, Germany)
Stelzl, Katharina (University of Bayreuth, Germany)
vom Brocke, Jan (University of Liechtenstein, Liechtenstein)
Organization
Institute for Data, Process and Knowledge Management (AE Mendling) (Details)
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